Refund policy

At Organized Chaos, we want you to love what you wear. If something isn't quite right, here's how returns and exchanges work.

 

ELIGIBILITY (15 DAYS)

You may request a return or exchange within 15 days of delivery, provided the item is:

• Unworn, unwashed, and in its original condition with all tags and hygiene liners intact
• - In its original packaging
• - Accompanied by proof of purchase

Items that show signs of wear, washing, stains, perfume, or damage caused after delivery will not be accepted and will be shipped back to you.

 

CHANGE OF MIND / SIZE OR COLOUR

We offer an exchange or a credit note (valid for 3 months, usable online or in-store). We do not offer cash refunds for change-of-mind returns.

 

DEFECTIVE, DAMAGED, OR WRONG ITEM

If your item arrives faulty or damaged, or you received the wrong product, we will replace it or issue a full refund to your original payment method. Please notify us within 48 hours of delivery with photos.

 

NON-RETURNABLE ITEMS

For hygiene reasons, innerwear and any items marked final sale cannot be returned or exchanged unless faulty.

 

RETURN SHIPPING

For change-of-mind returns, return shipping is arranged by the customer. For defective or wrong items, we cover the return shipping.

 

HOW TO START A RETURN

Email us at info@organizedchaos.co.in or call/WhatsApp +91 9082796245 with your order number and reason for return, and our team will guide you through the next steps.